Refund Policy

We want you to be happy with your purchase. This policy explains your rights when buying our digital 11+ preparation materials and how to contact us if something isn't right. It should be read alongside our Terms of Service.

1. Digital Products and Your Right to Cancel

Our products are digital downloads delivered instantly. Under the UK Consumer Contracts Regulations 2013, the standard 14-day "cooling-off" period for online purchases does not apply once you have started downloading or accessing a digital product, because you receive it immediately and consent to that immediate delivery at checkout.

This means that, as a rule, purchases are non-refundable once the download has been accessed. However, we deal with every request fairly and on its own merits, see below.

2. When We Will Provide a Refund

We will happily provide a full refund in the following circumstances:

• Technical faults: if your download link does not work and we are unable to resolve it for you.
• Corrupted or unreadable files: if the file is damaged and we cannot supply a working replacement.
• Duplicate purchase: if you were accidentally charged twice for the same product.
• Product not as described: if the materials are materially different from what was advertised.

3. When We Cannot Usually Provide a Refund

Because these are instant digital products, we are generally unable to refund in cases such as:

• You have downloaded and accessed the materials and simply changed your mind.
• You purchased the wrong pack but the correct product functions as described (we will help you swap or upgrade where possible).
• The materials did not lead to a particular examination result.

4. Our Commitment to Fairness

We are a small, family-focused business and we care about your experience. If you are genuinely unhappy with your purchase, please get in touch within 7 days of buying and explain the issue. We will always try to find a fair resolution, whether that's technical help, a replacement, an alternative product, or a refund where appropriate.

5. How to Request a Refund

To request a refund or raise an issue, email us at hello@grammarpath.co.uk with:

• The email address used for your purchase.
• The name of the product you bought.
• The date of purchase (or your Gumroad receipt).
• A brief description of the problem.

We aim to respond to all refund requests within 2 working days. Approved refunds are processed back to your original payment method through Gumroad and typically appear within 5–10 working days, depending on your bank.

6. Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015, which entitles you to digital content that is of satisfactory quality, fit for purpose, and as described.

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Need help? We're here for you. Email hello@grammarpath.co.uk and we'll get back to you quickly.